Privacy Policy
Effective date: 2026-09-15
FindHouse Korea (hereinafter the "Company") establishes and discloses the following Privacy Policy in accordance with Article 30 of the Personal Information Protection Act, in order to protect the personal information of data subjects and to handle related grievances promptly and smoothly.
Article 1 (Purpose of Processing Personal Information)
The Company processes personal information for the following purposes, and the personal information being processed shall not be used for any purpose other than the following.
- Membership registration and management: Confirming the intent to register, identifying the individual, maintaining and managing membership status, preventing fraudulent use, and handling grievances
- Provision of property matching services: Providing property information suited to the user's desired conditions (residency status, language, region, budget, etc.) and connecting users with partner brokerage offices
- Provision of daily necessities sales services: Processing product orders and delivery, payment, and withdrawal of subscriptions
- Multilingual guidance and interpretation support: Supporting communication between users and partner brokerage offices
- Grievance handling: Verifying the identity of the complainant, confirming the details of the complaint, and notifying the results of processing
- Marketing and advertising: notices about new services and listings, events and benefits, and transmission of advertising information (only for users who have consented)
Article 2 (Processing and Retention Period of Personal Information)
The Company processes and retains personal information within the retention period prescribed by law or the period consented to by the data subject.
| Purpose of Processing | Retention Period |
|---|---|
| Membership registration and management | Until membership withdrawal (however, if an investigation or inquiry is underway due to a violation of relevant laws, until the conclusion of such proceedings) |
| Property matching-related information (residency status, properties of interest, etc.) | 1 year after termination of the matching service |
| Transaction records related to daily necessities sales | In accordance with the Act on the Consumer Protection in Electronic Commerce, Etc.: records of contracts and withdrawal of subscriptions for 5 years, records of consumer complaints and dispute handling for 3 years, and records of labeling and advertising for 6 months |
| Information provided to partner brokerage offices (information provided for the progress of a contract) | 1 year after completion of the contract or termination of matching (see Article 3 regarding provision to third parties) |
| Consent records for marketing and advertising | Until consent is withdrawn or the membership is terminated |
Article 3 (Provision of Personal Information to Third Parties)
- The Company processes the personal information of data subjects only within the scope of the purposes specified in Article 1, and in principle does not provide it to third parties without the consent of the data subject.
- However, when a user requests an inquiry regarding a specific property, the Company may provide the following information to the partner brokerage office that posted the property. In such cases, the Company shall notify the user in advance of the purpose of provision, the items to be provided, and the retention and use period, and obtain the user's consent.
- Name (as shown in passport), nationality, contact information, desired conditions (move-in date, budget, etc.), and residency-related information (current residency status, status of stay, etc.)
- The partner brokerage office may not use the personal information provided for any purpose other than the progress of the relevant property contract, and the Company specifies matters concerning this in its partnership agreement with the partner brokerage office.
- Exceptions apply where there are special provisions in the law, or where an investigative agency requests the information for investigative purposes in accordance with the procedures and methods prescribed by law, and in other cases falling under Article 17 of the Personal Information Protection Act.
Article 4 (Entrustment of Personal Information Processing)
For the smooth processing of personal information tasks, the Company may entrust personal information processing tasks as follows.
| Trustee | Details of Entrusted Task |
|---|---|
| Electronic payment gateway provider (PG company) | Payment processing |
| Cloud server operator | Data storage and system operation |
When concluding an entrustment agreement, the Company stipulates the matters necessary to ensure that personal information is managed safely and supervises and oversees the trustee.
Article 5 (Rights and Obligations of Data Subjects and Methods of Exercising Them)
- The data subject may exercise the following rights against the Company at any time.
- Request to access personal information
- Request to correct information in case of errors, etc.
- Request for deletion
- Request to suspend processing
- The exercise of rights may be made to the Company in writing, by telephone, by email, etc., and the Company shall take action without delay.
- The data subject may exercise their rights through a legal representative or an authorized agent.
Article 6 (Personal Information Items Processed)
The Company collects only the minimum personal information necessary for the intended service, in stages according to the stage of use. Each item below is marked Required or Optional; declining Optional items does not restrict basic use of the service.
(1) Sign-up — Foreign users
- Required: Name (as shown on passport), gender, date of birth (including year of birth / age group), nationality, email, social login identifier (the provider used among Google, Apple, Kakao)
- Optional: Phone number, additional contact channel (messenger type and ID such as KakaoTalk, WhatsApp, LINE, WeChat)
(1-2) Sign-up — Real estate agency (partner) members
- Required: Licensed agent name, phone number, email, agency name, address, registration number, representative name, business registration certificate
(2) Onboarding (start of service use) — all optional
- Optional: Current residence status and region in Korea, country of residence abroad, preferred language, areas and universities of interest, visa type, affiliated university, planned arrival date
(3) Listing inquiry stage
- Optional: Affiliated university, planned arrival date, desired budget, lifestyle preferences (pets, smoking, etc.), referral source
(4) Actual contract stage (only when applicable, collected minimally)
- Passport and visa-related information is collected only when an actual contract is confirmed, and is destroyed without delay after the purpose is achieved.
- Payment information (card numbers, etc.) is not collected or stored by the Company directly; it is processed through a payment gateway (PG) provider.
(5) Automatically collected information
- During service use, IP address, cookies, access logs, and service usage records may be generated and collected automatically.
(6) Items not collected
The Company does not collect unique identifiers such as resident registration numbers, or sensitive information such as race, religion, ideology, or political views.
(7) Marketing and advertising consent (optional)
- Whether consent to receive advertising information was given, and the date and time it was given or withdrawn
- Declining places no restriction on use of the Service, and consent may be withdrawn at any time (Article 13).
Article 7 (Destruction of Personal Information)
- When personal information becomes unnecessary due to the expiration of the retention period, the achievement of the processing purpose, etc., the Company destroys the relevant personal information without delay.
- Personal information stored in the form of electronic files is deleted using a technical method that renders the records irreproducible, and personal information recorded on paper documents is destroyed by shredding or incineration.
Article 8 (Measures to Ensure the Safety of Personal Information)
The Company takes the following measures to ensure the safety of personal information.
- Administrative measures: Establishment and implementation of an internal management plan, minimization of personnel in charge, and training
- Technical measures: Management of access rights to the personal information processing system, installation of an access control system, and encryption of unique identifying information, etc.
- Physical measures: Access control of computerized data in which personal information is stored
Article 9 (Cross-Border Transfer of Personal Information)
Where the payment gateway providers, cloud servers, etc. used by the Company are located overseas, the Company shall notify matters concerning the cross-border transfer in advance and obtain consent in accordance with relevant laws.
Article 10 (Installation, Operation, and Refusal of Automatic Personal Information Collection Devices)
- The Company may use cookies to provide customized services to users.
- Users may refuse the storage of cookies through their web browser settings, in which case there may be some restrictions on the use of the service.
Article 11 (Personal Information Protection Officer)
| Category | Details |
|---|---|
| Name | 김정민 |
| Position | Personal Information Protection Officer |
| Contact | support@findhouse.kr |
Data subjects may contact the above officer regarding inquiries, complaint handling, and damage relief related to personal information that arise during the use of the service.
Article 12 (Remedies for Infringement of Rights and Interests)
Data subjects may inquire with the following organizations for damage relief and consultation regarding personal information infringement.
- Personal Information Infringement Report Center (Korea Internet & Security Agency (KISA)) — 118 without area code, privacy.kisa.or.kr
- Personal Information Dispute Mediation Committee (KOPICO) — 1833-6972, www.kopico.go.kr
- Supreme Prosecutors' Office Cyber Crime Investigation Unit — 02-3480-3573
- National Police Agency Cyber Bureau — 182 without area code
Article 13 (Transmission of Advertising Information)
- In accordance with Article 50 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Company sends advertising information only to users who have given prior consent. This consent is optional, and declining it places no restriction whatsoever on use of the Service.
- Such information is sent via KakaoTalk channel messages, email, or app push notifications, and covers news about new services and listings, events, and benefits.
- The only data processed for this purpose is whether consent was given and the date and time it was given or withdrawn. It is destroyed without delay once consent is withdrawn or the membership is terminated.
- Between 9 p.m. and 8 a.m. the following day, advertising information is sent only where separate consent has been obtained.
- Consent may be withdrawn at any time, by removing or blocking the FindHouse Korea KakaoTalk channel or by requesting withdrawal at support@findhouse.kr. Transmission stops immediately upon withdrawal; notices necessary for using the Service (replies to inquiries, contract-related messages, and the like) continue to be sent.
Addendum
This Privacy Policy is effective from July 29, 2026.
This revision is effective from September 15, 2026 — Article 13 (Transmission of Advertising Information) added, with marketing and advertising items added to Articles 1, 2 and 6.